Customer Service

Working Days
Monday – Friday, 9 a.m. – 6 p.m.

Salary
RM 2,800 – RM 3,800 per month.

Work Type
Full time – Permanent.

Location
Penang.

Key Accountabilities:

• Interacting with customers to address inquiries, resolve complaints, and provide information about products or services. Resolving customer issues efficiently and effectively, aiming for customer satisfaction.
• Communicating clearly and professionally with customers through various channels such as phone, email, chat, or in person.
• Developing and maintaining a deep understanding of the company’s products or services to assist customers effectively.
• Addressing and resolving customer complaints and escalating issues as needed to ensure a positive resolution
• Providing feedback on customer issues and suggesting improvements in products, processes, or services to enhance customer satisfaction.

Job Requirements :

• Potential to wfh after 3 month of service
• Customer-oriented with good interpersonal and communication skills
• Required language(s): English, Mandarin, Bahasa Malaysia